AGCO Parts and Service announces a new electronic way for farmers to order the technical publications they need, including parts catalogs, operator manuals and repair manuals, and promises shipment in hard-copy paper format within 72 hours.
“This is an exciting addition to the way AGCO technical publications are ordered and distributed,” says Jason Marx, vice-president, AGCO Parts Division, North America. “It includes all of AGCO’s current brands AGCO, Challenger, Fendt, Massey Ferguson, and Valtra, as well as heritage brands, where older publications in original printed form are difficult to get.”
Marx said AGCO has created new Web sites specifically dedicated to this new ordering and delivery process.
“Farmers can access our electronic ordering system through the corporate Web site http://www.AGCOcorp.com; the specific brand Web sites — such as Massey Ferguson, Challenger, Fendt, and Valtra under the Parts & Service tabs; or through http://www.AGCOpubs.com,” adds Kent Butler, director, North America Technical Services & Support.
“When farmers enter the AGCO publication Web site and select an AGCO brand, they will be able to use the site search engine to find the desired publication,” Butler explains. He notes that the AGCO “Dealer Locator” is featured prominently on the various brand Web sites to give farmers the option of ordering their technical materials through a local dealer as well.
Marx points out the new system will give customers publications on a wide range of equipment which previously was only available through in-depth research or a third party with limited or incomplete supply. Technical publications available through the new system include operator manuals, repair manuals and parts catalogs.