Titan Tire launches field service technician program

• The objective of the field service technician program — The Grizz Squad — is to increase face-to-face meetings with customers and get their input on tire performance in various applications. This allows Titan to react to customer concerns and requests by quickly bringing information back to the manufacturing plant.

Titan Tire has launched a new service to provide more one-on-one interaction with customers, helping to develop tire solutions that meet real-world customer needs.

The objective of the field service technician program — The Grizz Squad — is to increase face-to-face meetings with customers and get their input on tire performance in various applications. This allows Titan to react to customer concerns and requests by quickly bringing information back to the manufacturing plant.

From there, the information can be shared with the tire engineering and quality teams to help design and produce a better performing product.

In addition to providing feedback to the manufacturing plants, the field service technicians can provide application expertise, troubleshoot issues and offer tips on tire care and maintenance to maximize the life of the tires.

“The program has been well-received; reaction has been positive,” said Tom DeNoi, vice-president of field services and customer support for Titan Tire.

“The customer appreciates that Titan takes the time to personally visit their operation and better understand their needs so we can develop a solution. No matter the size of the operation, we want to help them and make sure they are satisfied with the product. The program gives customers a voice in helping to develop quality products within Titan and its manufacturing plants.”

The field technician program began in the fall of 2011, and there are currently field service technicians covering the agriculture, construction and mining markets, who are based at Titan Tire plants across the country.

“When I get a call from a customer, I can say we will have someone there tomorrow,” said DeNoi. “Nothing is more satisfying.”

Titan Tires are manufactured by Titan Tire Corporation, a subsidiary of Titan International.

For more information on Titan Tire products and services, visit the company’s website at http://www.titan-intl.com or email Titan International at sales@titan-intl.com.

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